Why Check Your Financial Feed Status?
Sometimes you may notice that information from your financial feed is not populating within SchoolFront. Luckily, we offer the ability to check if SchoolFront has or has not received the import file from your financial system. If you see that we have received your file and something is still missing, please check out the "Common Problems" section below.
Role Permissions:
Only users with elevated roles will be able to access the Financial Feed Import Grid.
Roles included are: Administrator, HR Admin, & HR Team
Requirements:
You must ensure that you are logged into SchoolFront as one of the previously listed roles, and that your district is set up to provide a financial feed to SchoolFront. If your district is not set up, the grid should be empty or contain very few import records.
How to Check Recent Imports:
- Login to SchoolFront as a previously listed role.
- Go to Human Resources -> Import / Export -> HR Import Information.
- Here you can see a record of all of the Financial Feeds that SchoolFront has received.
Common Problems:
If you visit this grid and do not see a recent feed import, please contact your IT department and ensure that the import file was extracted from your financial system and sent to us via SFTP. If your IT department is unable to determine a fix, please reach out to our Customer Support Team HERE.
Keep the "Row Inserts" and "Row Updates" columns in mind as sometimes we do receive regular feeds, but it is a repeated old file. If new users are being added to your financial system, we are getting regular feeds, and you do not see the users in SchoolFront; please contact your IT department and ensure that the import file was extracted from your financial system and sent to us via SFTP. If your IT department is unable to determine a fix, please reach out to our Customer Support Team HERE.
For all other problems, please ensure that the import file was extracted from your financial system and sent to us via SFTP, then reach out to our Customer Support Team HERE.