In 2023, SchoolFront will be adopting “Zendesk” as its new Help Desk Software and moving off the current “Happy Fox” platform. The new platform will provide all of us with capabilities and opportunities to better support our users. Zendesk will enhance the issue handling process and introduce platform enhancements to SchoolFront Customer Service teams.
With the switch to SchoolFront's helpdesk software upon us, we know that there will be many questions.
We decided to try and answer some questions that you may have, below:
What is Zendesk?
Over 100,000 businesses rely on Zendesk to make customer experiences better. They provide a complete customer service solution that is easy to use and scales with our business. Customer service is about more than the customer. It’s about your district and your teams, too. We not only make things easy on your users, but set your teams up for success, and keep your district in sync. It’s everything you need, in one powerful package.
Why Zendesk and not another Helpdesk?
Zendesk gives businesses (both large and small) the flexibility to move quickly, focus on innovation, and scale their growth. Compared to their competitors, they offer a wide range of customer service tools for businesses of all sizes, at any stage. From one to one thousand agents, Zendesk has the software solution for us all to build better customer relationships.
How does this change affect me?
SchoolFront understands that everyone will be affected differently. If you are a user who submits tickets, you will be happy to know that almost everything will be the same other than a few user interface changes. If you currently have an agent account with HappyFox, we will ensure that you are properly trained on the ticket handling process.
How do I submit a ticket?
1. Visit support.schoolfront.com
2. Press the "Submit a request" button in the top right hand corner of the screen.
3. Fill out all required information on the request form.
4. Select "Submit" at the bottom of the page.