Ensure Users Know How to Get System Support
SchoolFront provides a suite of technical support tools to meet the support needs of all users and limit impact to the school or district's IT staff. These support tools are backed by the able and resourceful members of the SchoolFront Support Team. Th team will promptly and comprehensively address support requests when users cannot find the help they need in the online support tools alone.
Frequently Asked Questions (FAQ) Blog
When users encounter issues using SchoolFront they can go to the SchoolFront FAQ page in the SchoolFront Support Portal for insight.
SchoolFront FAQ content is maintained by the Support Team in a blog format, which they continually add to and edit to ensure relevancy and comprehensiveness. In this format users can rate the helpfulness of the SchoolFront FAQ content so that other users can skip to the most helpful content. This also allows the SchoolFront Support Team to revise or otherwise increase the helpfulness of low-rated content.
The SchoolFront Support Team posts the questions and responses to many user inquiries submitted via the “Request Help” form to the SchoolFront FAQ blog. We recommend checking the FAQ blog if you encounter a problem as several answers to problems have been posted.
Request Support for all School/District Employees and Admins
Users who discover bugs or who would like to receive assistance from a member of the SchoolFront Support Team can submit a Help Request or "Ticket" by visiting the SchoolFront Platform. By typing in a question or key words, a user can be linked directly to articles pertaining to them.
The SchoolFront Support Team will respond promptly to requests and, if necessary, the development team will address critical bugs.
Bug fixes and system patches are applied centrally to the SchoolFront system so that all users reap the benefits of the fix.
- Parents and Students should be directed to the SchoolFront Family Support Center.
- Potential employees using RecruitFront should be directed to the RecruitFront Applicants Support Center.
New Feature Request
The SchoolFront Development Team works to continuously improve the features and functionality to address the evolving needs of SchoolFront users. This is done by means means of customer feedback and industry research/benchmarking.
Users who would like, or who need, new system features or reports (or even adjustments to existing features or reports) can submit requests through submitting a ticket to our support team.
If a requested report or new/enhanced functionality is critical to a teacher, administrator or district but is deemed by The SchoolFront Team to be of proprietary value only to the school or district from which the request came, the Support Team will reach out to the district administrators to discuss custom development. All special services and costs, if applicable, are identified and agreed upon prior to the start of custom development activities.