Ensure Users Know How to Get System Support
SchoolFront provides a suite of technical support tools to meet the support needs of all users and limit impact to the school or district's IT staff. These support tools are backed by the able and resourceful members of the SchoolFront Support Team. The team will promptly and comprehensively address support requests when users cannot find the assistance they need in the online support tools alone.
Request Support for all School/District Employees and Admins
Users who discover bugs or who would like to receive assistance from a member of the SchoolFront Support Team can submit a Help Request or "Ticket" by visiting the SchoolFront Platform. By typing in a question or key words, a user can be linked directly to articles pertaining to them. There is also a "Help" button where users can ask the system questions, and it will provide direct links to pertaining articles or it will provide further options for the user to reach out to our team.
The SchoolFront Support Team will respond promptly to requests and, if necessary, the development team will address critical bugs.
Bug fixes and system patches are applied centrally to the SchoolFront system so that all users reap the benefits of the fix.
- Parents and Students should be directed to the SchoolFront Family Support Center.
- Potential employees using RecruitFront should be directed to the RecruitFront Applicants Support Center.
New Feature Request
The SchoolFront Development Team works to continuously improve the features and functionality to address the evolving needs of SchoolFront users. This is done by means means of customer feedback and industry research/benchmarking.
Users who would like, or who need, new system features or reports (or even adjustments to existing features or reports) can submit requests through submitting a ticket to our support team.
If a requested report or new/enhanced functionality is critical to a teacher, administrator or district but is deemed by The SchoolFront Team to be of proprietary value only to the school or district from which the request came, the Support Team will reach out to the district administrators to discuss custom development. All special services and costs, if applicable, are identified and agreed upon prior to the start of custom development activities.